NMCD FAQ’s

Why do you use PayPal?

PayPal protects both ends of the transaction. As the buyer you have an insured transaction on one of the most secure and trusted payment systems. We never see or have access to your personal banking or credit card information. As a seller, we receive detailed and confirmed email, shipping address information and have a trusted way of receiving and processing transactions. Your PayPal purchase is protected.

What is your Shipping policy?

NMCD is pleased to offer their drum wraps around the Globe!  Shipments from NM Custom Drums are sent via Expedited Canada Post or Canpar Express and customers will receive shipping notifications upon their order leaving our shop. All wraps are sold on a strict “No Refunds or Returns” policy.

Remote  Locations: NMCD reserves the right to determine what a Remote Location is and reserves the right to cancel/refund an order to a remote location if shipping cannot be arranged.  There may also be additional shipping charges on orders depending on the size and bulk of the order. We will be sure to contact customers before any such charge is added. NMCD does not accommodate ‘returns’ from remote locations.

Can you arrange for overnight shipping?

On items that are in-stock we can expedite the shipping process at additional cost depending on the items size and weight.

Can you offer local pickup?

Yes, if you live in the Toronto area it is often possible for our products to be available for you to pickup. In addition we travel to numerous Scottish Festivals each season and can bring your order with us. There is a nominal handling charge for this service of $5.00. We will refund the overpaid portion of your shipping costs immediately after the item has been picked up.

What is your Return policy?

All wraps, custom cut or adjusted items, and items sold “As-Is” may not have the order cancelled, be returned or refunded.

Any product eligible for return must be returned in the original container, with all original documentation, and be in an unused condition. All return postage and other expenses are the responsibility of the person/group who purchased the item. It is recommended that you contact us before sending any item back to NMCD.

All shipping and handling fees are not refundable.

Because PayPal charges a processing fee on both ends of a return, we will only refund the amount of the purchase with the PayPal and all shipping fees deducted.

 

What about International Orders?

All shipping, duty and processing costs are the responsibility of the person or group who placed the order. We will complete all necessary paperwork and declare the exact invoiced value of the items being shipped. We do not mark items as “gifts” or other indications intended to mislead border officials. Additional handling charges may apply for the paperwork. These must be paid prior to the order being shipped. NMCD is Currently shipping ONLY to USA & Canadian Customers! 

Contact us HERE should you have any questions.